Terms of Reference
for the International Students and Immigration Education Program (ISIEP)
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE ISIEP PLATFORM AND/OR CURRICULUM, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS.
The ISIEP Platform is made available to you for the purpose of enabling you to complete the fifteen (15) week online program in order to prepare for the College of Immigration and Citizenship Consultants (“CICC”) RISIA Entry-to-Practice Exam (the “RISIA EPE”) to become a Regulated International Student Immigration Adviser (“RISIA”). All educational programming provided by the Company to you by means of your use of the ISIEP Platform is hereafter referred to as the “Curriculum.” Successful completion of the ISIEP is a prerequisite for individuals who wish to take the RISIA EPE. You may contact CICC for more information on applicable eligibility requirements.
To be eligible to enroll in the Curriculum and to access the ISIEP Platform, you certify to the Company that you meet the following criteria:
- You are employed at a designated learning institution in Canada;
- You are a professional working in the education sector with international students; and
- You are enrolling in the Curriculum for the purpose of skills upgrade in your current institutional role.
You understand that the Curriculum is a fifteen (15) week course that requires 25 to 30 hours per week time commitment. You understand that the eligibility criteria for the ISIEP may change. Furthermore, you acknowledge that ISIEP eligibility criteria, including but not limited to employment criteria, differs from CICC’s requirements for becoming a licensed RISIA and that CICC’s requirements may change at their discretion.
3. RISIA EPE Acknowledgement
You certify to the Company that you have read and understood the RISIA Licencing Regulation and Entry-to-Practice Exam (EPE) Regulation.
You acknowledge and agree that the Company has not made any representation or guarantee that your successful completion of the Curriculum will grant you the right to take the RISIA EPE, will result in you passing the RISIA EPE or will allow you to become a licenced RISIA. Until you have passed the RISIA EPE and become a licenced RISIA, you are not permitted by law to give advice with respect to international student immigration matters.
4. Acceptance and Modification of Terms
5. Accounts and Passwords
You agree that you will and are solely responsible to: (a) maintain and update such Registration Data as necessary in order to keep such information current, complete, and accurate; (b) maintain the confidentiality of any passwords or other account identifiers which you choose or that are assigned to you as a result of any registration or account creation with the ISIEP Platform; and (c) be responsible for all activities that occur under such account. Further, you agree to immediately notify the Company of any unauthorized use of your password or account in the event that the confidentiality of your password or your account is compromised. Failure to comply with this paragraph may result in immediate termination of your account.
7. Suspension and Termination
All content and data made available by the Company through the ISIEP Platform, including any Third Party Content and the Curriculum, (the “Company Content”) is owned solely and exclusively by the Company and/or third parties. You may not: (a) publish, publicly perform or display, or communicate to the public or otherwise distribute to any third party any of the Company Content; (b) market, sell, re-sell or make commercial use of the ISIEP Platform or any Company Content; (c) systematically collect from the ISIEP Platform and use any Company Content, including the use of any data mining, robots, or similar data gathering and extraction methods; or (d) make derivative uses of the ISIEP Platform or the Company Content.
Any User Content uploaded to the ISIEP Platform is solely the opinion and the responsibility of the person or entity submitting it and does not necessarily reflect the opinion of the Company. The Company is not responsible, or liable to any third party, for the content or accuracy of any User Content by you or any other third party (unless explicitly specified).
9. Use Restrictions
10. Personal Information
You acknowledge and consent to the Company sharing your Registration Data, including your name, email, and contact information and Curriculum performance with the CICC. Upon your successful completion of the Curriculum, the Company will send an official record of your transcript to the CICC.
If you, for any reason, collect, store or process personal information when using the ISIEP Platform, you must comply with all applicable privacy and data protection laws, taking into account the nature of the information to be processed. You agree and warrant that you are solely responsible when using the ISIEP Platform and Curriculum for complying with applicable data protection, security and privacy laws and regulations (including, where applicable the EU General Data Protection Regulation (“GDPR”) and the EU e-Privacy Directive/Regulation), including any consent and notice requirements and that you have conducted, and will at all times conduct, your business and your use of the Curriculum, in compliance with all applicable privacy laws, including but not limited to the GDPR.
12. Program Fees, Withdrawals, Deferrals and Refunds
Your use of the ISIEP Platform and the Curriculum is subject to the payment of certain application fees and charges (the “Program Fees”). You agree to pay the Program Fees before the payment deadline date. We reserve the right to disable your access to the ISIEP online learning platform if we have not received adequate payment prior to the payment deadline date. The Program Fees are processed through Moneris, a third party provider, and will be subject to the terms and conditions outlined by such provider.
To withdraw from the ISIEP you must provide notice in writing to the CBIE.
You will receive a full Program Fee refund, if you withdraw from the ISIEP before the application deadline date of the respective cohort.
Applicants who withdraw within the first 14 days of the course will receive a full tuition refund, less a cancellation fee (the “Cancellation Fee”).
Thereafter, Program Fees are non-refundable, except for serious reasons such as bereavement or a documented medical condition. Notwithstanding the foregoing, we may provide a full or partial refund, less the Cancellation Fee, at our sole discretion on a case-by-case basis for exceptional circumstances. Documented medical conditions must be supported by a letter from a practicing medical physician in Canada, in these cases the Program Fees may be refunded on a pro-rated basis, less the Cancellation Fee, for the uncompleted portion of the cohort, which shall be calculated from the date we receive the notice of your withdrawal and supporting documentation.
If you have withdrawn from the ISIEP, you may be eligible to re-enroll in the ISIEP. You will be expected to pay the Program Fees in accordance with the most current Program Fees, and not those of the time when you first registered. Any such re-enrollment shall be evaluated on a case-by-case basis and subject to our sole discretion.
To defer from one ISIEP cohort to another, you must provide notice in writing to the CBIE.
You can defer to another cohort up until the application deadline date of the respective cohort without being subject to a deferral fee.
Following the application date, and in the cases of serious reasons such as bereavement or a documented medical condition, applicants can opt to defer their application to the following offering of the ISIEP Program rather than withdraw from the program. A deferral fee will be charged.
Any deferral will be subject to additional charges should a program fee increase occur between the original and deferred cohort. Applicants will be invoiced accordingly. Any such deferrals evaluated on a case-by-case basis and subject to our sole discretion.
Any applicant who is granted a deferral will be required to restart the ISIEP program from the beginning of the new cohort and participate fully in all aspects. All completed coursework will need to be re-submitted and you will be expected to follow the pace of the cohort. Your grades from the initial cohort will not be transferred into the new/deferred cohort.
14. ISIEP Platform and Curriculum Provided “AS IS”
YOU UNDERSTAND AND AGREE THAT THE ISIEP PLATFORM, THE CURRICULUM, ANY COMPANY CONTENT AND OTHER INFORMATION, DATA AND MATERIALS AVAILABLE ON THE ISIEP PLATFORM OR PROVIDED AS PART OF THE CURRICULUM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND, EXCEPT TO THE EXTENT EXPRESSLY PROVIDED FOR HEREIN AND PERMITTED UNDER APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OR CONDITIONS OF ANY KIND OR NATURE WHATSOEVER, WHETHER EXPRESS OR IMPLIED, AND WHETHER ARISING BY STATUTE OR OTHERWISE IN LAW, FROM A COURSE OF DEALING OR USAGE OF TRADE, AND INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS, ANY CONDITION OR WARRANTY OF MERCHANTABILITY, TITLE OR NON-INFRINGEMENT OF THIRD PARTIES RIGHTS AND ANY CONDITION OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
THE COMPANY DOES NOT OFFER ADVICE OR RECOMMENDATIONS CONCERNING INFORMATION OR DATA CONTAINED IN ANY CURRICULUM OR COMPANY CONTENT AND ANY ACTIONS TAKEN, OR FAILURES TO ACT, IN RELIANCE ON ANY COMPANY CONTENT (OR OTHERWISE ON THE CURRICULUM) BY YOU OR ANY OTHER PERSON IS YOUR SOLE RESPONSIBILITY AND LIABILITY. THE COMPANY SPECIFICALLY MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE ISIEP PLATFORM OR ANY OF THE CURRICULUM (INCLUDING THE PROVISION OF ANY COMPANY CONTENT) WILL BE ACCURATE, RELIABLE, COMPATIBLE WITH YOUR COMPUTER OR ELECTRONIC DEVICE, OR COMPLETE OR WILL BE PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS OR THAT ANY ERRORS CAN OR WILL BE CORRECTED OR THAT THE ISIEP PLATFORM, THE CURRICULUM, COMPANY CONTENT, DATA OR THE RESULTS DERIVED THEREFROM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR THAT THE ISIEP PLATFORM AND ITS SERVER ARE FREE OF VIRUSES AND OTHER HARMFUL ELEMENTS.
YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS, OR SERVICES OFFERED BY THIRD PARTIES ON OR THROUGH THE ISIEP PLATFORM. EXCEPT AS OTHERWISE AGREED IN WRITING, THE COMPANY AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE ISIEP PLATFORM.
IF YOU ARE DISSATISFIED WITH THE ISIEP PLATFORM, THE CURRICULUM OR WITH ANY OF THE TERMS, CONDITIONS, GUIDELINES, PRACTICES OR POLICIES OF THE COMPANY IN OPERATING THE ISIEP PLATFORM AND IN PROVIDING THE CURRICULUM, YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE TO DISCONTINUE USING THE ISIEP PLATFORM AND CURRICULUM.
15. Disclaimer of Warranties and Limitation of Liability
CONSUMER PROTECTION LAWS IN QUÉBEC PROHIBIT ANY STIPULATION THAT WOULD RELIEVE A MERCHANT FROM THE CONSEQUENCES OF HIS OR HER OWN ACTION. IF YOU ARE A QUÉBEC CONSUMER, TO THE EXTENT PROHIBITED UNDER QUEBEC LAW, THIS SECTION 15 DOES NOT APPLY TO YOU TO THE EXTENT THAT IT WOULD RELIEVE THE COMPANY OR ITS REPRESENTATIVE(S) OF LIABILITY FOR ANY ACTION OF THE COMPANY.
IN NO EVENT WHATSOEVER SHALL ANY OF THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, MEMBERS, AFFILIATES, AGENTS AND THIRD-PARTY CONTRACTORS, SUPPLIERS AND LICENSORS (EACH A “COMPANY PARTY” AND COLLECTIVELY, THE “COMPANY PARTIES”) BE LIABLE FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND OR NATURE WHATSOEVER THAT ARE SUFFERED OR INCURRED IN ANY CONNECTION WITH THE USE OF ISIEP PLATFORM OR CURRICULUM OR ANY INABILITY TO USE THIS ISIEP PLATFORM OR THE CURRICULUM (INCLUDING IN ANY CONNECTION WITH THE TRANSMISSION OR DOWNLOADING OR STORAGE OF ANY DATA OR SUBMISSIONS TO OR FROM THE ISIEP PLATFORM OR THE USE OF, OR RELIANCE ON, ANY COMPANY CONTENT OR OTHER INFORMATION OR DATA CONTAINED ON OR PROVIDED THROUGH THE ISIEP PLATFORM OR CURRICULUM, OR LOSS OF OR DAMAGE TO FILES OR DATA OR ANY COSTS OF RECOVERING OR REPRODUCING ANY FILES OR DATA OR LOSS OF USE OR LACK OF AVAILABILITY OF CURRICULUM OR ANY BUSINESS INTERRUPTION OR LOSS OF REVENUE OR PROFIT OR ANY OTHER CONSEQUENTIAL ECONOMIC LOSS WHATSOEVER) HOWEVER CAUSED AND REGARDLESS OF THE FORM OR CAUSE OF ACTION AND WHETHER OR NOT FORESEEABLE, EVEN IF THE COMPANY PARTIES OR ANY OF THEM HAS BEEN INFORMED IN ADVANCE OR OUGHT REASONABLY TO HAVE KNOWN OF THE POTENTIAL FOR SUCH DAMAGES.
The Company shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond the Company’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
THE FOREGOING LIMITATIONS OF LIABILITY AND DAMAGES SET FORTH ARE FUNDAMENTAL AND FORM THE BASIS OF THE BARGAIN BETWEEN THE COMPANY AND YOU.
17. Intellectual Property
All trademarks, service marks, logos, trade names, and any other source identifiers of the Company (or its suppliers, partner businesses or third party licensors) used on or in connection with the ISIEP Platform or the Company Content are registered and unregistered trademarks of the Company (or such supplier, partner business or third party licensor) in Canada and abroad. Trademarks, service marks, logos, trade names, and any other proprietary designations of third parties used on or in connection with the ISIEP Platform or Company Content are used for identification purposes only and may be the property of their respective owners. Any use of any of the marks appearing on the ISIEP Platform or in connection with the Curriculum without the express written consent of the Company or the owner of the mark, as appropriate, is strictly prohibited.
21. Entire Agreement
24. Electronic Documents
25. Conformance with Law
26. Contact / Notices
Canadian Bureau for International Education
220 Laurier Avenue West
Phone: (613) 237-4820
Last Updated: June 14, 2023